Terms & Conditions

1. Acceptance of These Terms

By accessing or using this website, submitting an inquiry, or requesting a quotation, you acknowledge that you have read and agree to these Terms. If you do not agree, please do not use the website.

If you use the website on behalf of a company, project owner, contractor, design firm, or other organisation, you represent that you are authorised to act for that organisation.

Nothing in these Terms limits any consumer right that cannot lawfully be excluded or restricted.

2. About Skyland Building

Skyland Building provides information, sourcing support, design and technical coordination, manufacturing coordination, quality control, packing, logistics support, and installation guidance for building materials and related products.

The legal seller or service provider for a particular transaction is the entity identified in the applicable quotation, pro forma invoice, order confirmation, or signed contract. That document should be reviewed before payment or order confirmation.

3. Order of Precedence

If documents relating to a transaction conflict, the following order generally applies unless a signed agreement expressly states otherwise:

4. Website Information

We aim to keep website content accurate and useful, but product pages, articles, images, diagrams, case studies, dimensions, performance data, and other website materials are provided for general information.

Website content does not constitute a binding offer, engineering approval, legal advice, installation certification, or guarantee that a product complies with every local code or is suitable for every project.

Products, materials, specifications, suppliers, production methods, and website content may change without prior notice. Availability must be confirmed in writing for each inquiry or order.

5. Products and Specifications

Product selection should be based on the approved quotation, BOQ, technical specification, shop drawing, sample, finish schedule, and applicable written approvals—not website images alone.

Unless expressly confirmed in writing:

• Website dimensions and technical values are indicative;
• Product colours may vary because of lighting, photography, displays, production batches, and material characteristics;
• Natural wood, stone, leather, veneer, fabric, and similar materials may show reasonable variation in grain, texture, tone, veining, and pattern;
• Minor manufacturing tolerances may apply to dimensions, alignment, joints, finishes, and assembly;
• Certification for one product, system, or configuration does not automatically apply to another;
• Substitutions require written review and approval where they materially affect the agreed scope.

The customer is responsible for identifying applicable building, accessibility, fire, structural, electrical, plumbing, energy, customs, and product regulations at the project location unless responsibility for a specific review is expressly included in writing.

6. Quotations and Orders

A quotation is valid only for the period stated in that quotation and is based on the quantities, specifications, assumptions, exchange rates, freight conditions, and scope available when it was prepared.

An inquiry, purchase order, or payment request does not by itself require us to accept an order. An order becomes binding only when accepted in writing by the identified seller and any required initial payment has been received.

Any requested change to quantity, dimensions, material, finish, hardware, performance, packaging, delivery, or schedule must be reviewed and accepted in writing. A change may affect price, lead time, logistics, testing, and warranty.

Custom-made or project-specific goods may not be cancelled or changed after drawings, samples, materials, or production have been approved or committed, except where the seller agrees in writing or applicable law requires otherwise.

7. Drawings, Samples and Approvals

The customer must provide accurate project information, dimensions, interfaces, quantities, performance requirements, and design intent.

Shop drawings, renders, material samples, finish samples, mock-ups, and technical submittals are approval tools. Approval confirms that the customer has reviewed the relevant dimensions, appearance, interfaces, quantities, specifications, and other stated details.

Production may rely on the latest approved documents. Delayed, incomplete, conflicting, or revised approvals may extend lead times and create additional costs.

A sample represents the approved product type or finish but cannot eliminate reasonable batch, natural-material, display, or manufacturing variation.

8. Pricing, Payment and Taxes

Currency, price, payment schedule, bank details, and included or excluded items are stated in the applicable sales documents. Unless expressly included, prices do not include import duties, local taxes, customs charges, permits, site storage, unloading, installation, or other destination costs.

The customer is responsible for bank fees and for using only verified payment instructions shown in official sales documents. Changes to bank details should be independently confirmed through an established communication channel before payment.

We may suspend design work, procurement, production, release, or delivery when an amount is overdue or a required payment has not cleared. Any resulting schedule effect is not treated as a supplier delay.

9. Production and Lead Times

Production and delivery dates are estimates unless expressly guaranteed in a signed contract. A quoted lead time normally begins only after all stated starting conditions are satisfied, which may include:

• Receipt of the required payment;
• Design freeze and confirmation of the final scope;
• Approval of shop drawings, dimensions, samples, finishes, and hardware;
• Receipt of complete technical and site information;
• Resolution of compliance, testing, and interface questions.

Changes, delayed approvals, late payments, material shortages, additional testing, consolidated shipping, or circumstances outside reasonable control may affect the schedule.

Where appropriate, products may be completed, inspected, packed, or shipped in stages.

10. Packaging, Shipping and Delivery

Packing methods are selected according to product characteristics, agreed transport mode, handling requirements, and the written scope. Special packaging, fumigation, labelling, consolidation, or storage must be requested and confirmed before shipment.

Where a sales document incorporates an Incoterms® 2020 rule, the named rule and named place determine the relevant allocation of delivery tasks, costs, and risk between buyer and seller. Incoterms® rules do not replace the remaining terms of the sales contract.

The customer is responsible for destination access, local permits, import licences, customs information, duties, taxes, unloading equipment, labour, site storage, and receiving arrangements unless expressly included in writing.

Additional freight, storage, demurrage, detention, redelivery, or handling costs caused by inaccurate information, delayed documents, customs issues, unavailable site access, or failure to receive goods may be charged to the responsible party.

Transfer of risk and title follows the applicable written sales documents and mandatory law. Risk and ownership do not necessarily transfer at the same time.

11. Inspection, Claims and Returns

The customer or receiving representative should inspect container seals, packaging, quantities, and visible condition promptly upon delivery. Visible transport damage should be recorded on the carrier’s delivery documents before acceptance where possible.

A claim should be submitted within the period stated in the applicable sales or warranty documents and should include:

• Order, item, crate, package, or batch identification;
• Clear photographs and videos of the product and packaging;
• Quantities affected and a description of the issue;
• Delivery records, inspection reports, and relevant installation details;
• Reasonable access for verification where required.

Products and packaging relevant to a claim should not be discarded, altered, repaired, or installed until reasonable evidence has been collected and instructions have been provided.

Subject to the applicable contract, warranty, and law, an accepted claim may be resolved through repair guidance, replacement parts, replacement, credit, or another reasonable remedy.

Custom-made, approved, installed, altered, or correctly supplied goods are generally not returnable for change of mind unless expressly agreed in writing or required by law.

12. Installation and Site Conditions

Unless installation is expressly included in a signed scope, the customer is responsible for engaging qualified local contractors and professionals to verify, store, handle, install, test, commission, and maintain the products.

Remote installation guidance, manuals, drawings, videos, and technical suggestions do not replace the work of a licensed architect, engineer, contractor, electrician, plumber, waterproofing specialist, or other professional required by local law.

The customer is responsible for checking relevant site conditions, including:

• Structural support, openings, substrates, waterproofing, drainage, and tolerances;
• Electrical voltage, frequency, wiring, load, earthing, and control compatibility;
• Plumbing pressure, drainage, water quality, and connection positions;
• Access routes, lifting equipment, storage, weather protection, and sequencing;
• Compatibility with adjacent trades, finishes, sealants, fixings, and building systems.

Damage caused by improper transport after delivery, storage, handling, installation, modification, cleaning, maintenance, site conditions, or use is not treated as a manufacturing defect.

13. Warranties and Product Performance

Product warranties, if applicable, are limited to the written warranty provided with the quotation, order, product, or project contract. Manufacturer warranties may apply to particular components or products.

Performance claims apply only to the tested or specified configuration and depend on correct design, dimensions, fabrication, transport, storage, installation, interfaces, operation, and maintenance.

Warranty coverage normally does not include:

• Normal wear, ageing, maintenance, or consumable parts;
• Natural material variation or reasonable production tolerances;
• Misuse, impact, overloading, unauthorised alteration, or improper cleaning;
• Incorrect storage, installation, commissioning, or maintenance;
• Corrosion, moisture, UV, temperature, wind, chemicals, pests, or other exposure outside the approved specification;
• Failure of structures, substrates, utilities, fixings, sealants, interfaces, or third-party products outside the supplied scope.

No oral statement changes a written warranty. Nothing in this section excludes a statutory right or liability that cannot lawfully be excluded.

14. Intellectual Property

Website content—including text, photographs, graphics, videos, diagrams, branding, page designs, product presentations, and downloadable materials—is owned by or licensed to Skyland Building and is protected by applicable intellectual property laws.

You may view and print reasonable extracts for internal evaluation of a potential project. You may not copy, republish, sell, scrape, distribute, modify, remove branding from, or commercially exploit website content without permission.

Project drawings, renders, schedules, quotations, technical solutions, and other materials prepared for a customer may be subject to additional ownership and use terms stated in the applicable project documents.

15. Customer Materials and Project Files

You retain ownership of drawings, photographs, specifications, BOQs, branding, and other materials that you submit, subject to the rights of their original owners.

By submitting materials, you confirm that you are authorised to use and share them. You grant us permission to review, reproduce, adapt, and share them with relevant team members, manufacturers, suppliers, consultants, and logistics providers only as reasonably necessary to respond to your inquiry or support the project.

Submitting materials through a normal website form does not by itself create a non-disclosure agreement. Do not submit trade secrets or information requiring special confidentiality until appropriate written arrangements have been agreed.

We do not obtain a right to publicly identify a customer or publish customer project materials solely because they were submitted for an inquiry. Separate permission may be requested for a case study, testimonial, or marketing use.

16. Acceptable Website Use

You must not:

• Use the website for unlawful, fraudulent, misleading, or harmful purposes;
• Submit false contact, company, project, or payment information;
• Upload malware, harmful code, or materials that infringe another person’s rights;
• Attempt to gain unauthorised access to the website, server, forms, accounts, or data;
• Interfere with website availability, security, or normal operation;
• Use automated scraping or extraction in a way that burdens the website or violates applicable law;
• Impersonate Skyland Building, its staff, a customer, or another organisation.

We may restrict access, block submissions, or take other reasonable action where misuse, security risk, or violation of these Terms is suspected.

17. Third-Party Websites and Services

The website may include links, maps, videos, messaging tools, social platforms, or other services operated by third parties. They are provided for convenience and are governed by their own terms and privacy policies.

A link or integration does not mean that we control or guarantee the third-party service, content, availability, security, or business practices.

18. Disclaimers and Limitation of Liability

The website is provided on an “as available” basis. To the extent permitted by law, we do not guarantee uninterrupted access, error-free content, or that general website information will be suitable for a particular project.

Decisions involving structural safety, building compliance, installation, engineering, local approvals, or professional design should not rely on website content alone.

To the extent permitted by applicable law, Skyland Building is not liable for indirect, incidental, special, exemplary, or consequential loss arising solely from use of, inability to use, or reliance on this website.

Liability relating to a quotation, product, service, order, delivery, or project is governed by the applicable written sales and warranty documents rather than this general website disclaimer.

Nothing in these Terms excludes liability for fraud, wilful misconduct, death or personal injury caused by negligence, or any other liability that cannot lawfully be excluded or limited.

19. Force Majeure

A party is not responsible for delay or failure caused by circumstances beyond its reasonable control, subject to the applicable contract and law. Such circumstances may include natural disasters, extreme weather, fire, epidemic, war, civil disturbance, government action, sanctions, labour disruption, power failure, material shortage, carrier disruption, port congestion, customs delay, or interruption of transport or communications.

Affected obligations may be suspended for a reasonable period. The parties should cooperate in good faith to reduce avoidable impact and agree on an appropriate revised schedule or alternative solution.

20. Governing Terms and Dispute Resolution

For a product or project transaction, the governing law, dispute forum, arbitration procedure, and language stated in the applicable signed contract, order confirmation, pro forma invoice, or accepted quotation will control.

Before starting formal proceedings, the parties should attempt in good faith to resolve a dispute through written notice and commercial discussion, unless urgent legal relief is reasonably necessary.

If a sales document does not contain a governing-law or dispute clause, applicable law and jurisdiction will be determined under the rules that otherwise apply to the parties and transaction.

21. Privacy and Cookies

Our collection and use of personal information is described in our Privacy Policy. Information about website cookies and similar technologies is provided in our Cookie Policy.

By submitting an inquiry, you confirm that the information you provide is accurate and that you are authorised to provide project contact information relating to other persons.

22. General Provisions

Severability

If a provision of these Terms is found unenforceable, the remaining provisions continue to apply to the extent permitted by law.

No Waiver

A delay or failure to enforce a provision does not waive the right to enforce it later.

Assignment

You may not transfer rights or obligations arising from these Terms or a transaction without required written consent. A seller may transfer rights or obligations as part of a lawful business reorganisation or as otherwise permitted by the applicable contract and law.

Entire Agreement

For website use, these Terms and the policies linked from them form the general agreement concerning the website. For a product transaction, the applicable written sales documents form the agreement concerning that transaction.

Language

Translations may be provided for convenience. Unless a transaction document states otherwise, the English version controls to the extent permitted by law.

23. Changes to These Terms

We may update these Terms to reflect changes in the website, services, business operations, or legal requirements. The revised version will be posted on this page and identified by a new “Last Updated” date.

Changes to website Terms do not retroactively replace the written terms of an already accepted order or signed contract unless the parties agree otherwise or applicable law requires it.